FAQ’s
SPA Support
If you need help with your copy of SPA, whether its set up or operating it, please send our support team an email and they will get back to you within 24 hrs.
support@spa-hockey.com
Troubleshooting FAQ's
When I maximize the SPA screen, it begins to run very slowly or it takes a long time to enter statistics, what’s wrong?
When running SPA in full screen or maximized mode, you may notice that the software will slow down. This is caused by your computer not being able to “keep up” to the software and its graphical demands. We recommend keeping the SPA window in it’s standard format to ensure you’re getting the best performance.
I try to run SPA, but it doesn't look like anything is working?
If you are running Windows Vista or Windows 7, in order for SPA to be able to run properly, you need to be running as Administrator. Simply run the SPA software by right-clicking “Sports Performance Analyzer (Run)” and selecting “Run as Administrator”.
When I click "Generate Report" it says that it has saved the report, but my Saved Reports directory is empty, what’s happening?
If you are running Windows Vista or Windows 7, in order for SPA to be able to save reports you must run the SPA software by right-clicking “Sports Performance Analyzer (Run)” and selecting “Run as Administrator”.
Do I have to be online when using SPA? What if my rink doesn't have an internet connection?
Nope! SPA does NOT require an active internet connection in order to use it.
I have a feature request, or something bugs me about how the software currently runs, what can I do about it?
We are always looking for feedback from players, coaches, and anyone else who may be involved in using SPA. For any feature requests, bug reports or anything that rubs you the wrong way, feel free to contact us at support@spa-hockey.com and we’ll get back to you.
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